Complete instructions on how to find our building, where to park, how to save money and time so that you can arrive to class safely and prepared.
NOTE: TO PROVIDE THE BEST EXPERIENCE FOR ALL STUDENTS, YOU MUST BE ON TIME TO CLASS.
THERE IS 100% NO LATE CLASS ENTRY.
Late entry means arriving at the classroom door 1 minute or more after the 5 minute grace period. We start class on time to end class on time, as we respect ALL of our student's schedules. Please DO NOT KNOCK ON A CLOSED DOOR you will be disrupting a class already in session. You will also lose your opportunity to reschedule your class and will not receive a refund. These policies are in place to create a comfortable, efficient, highly ORGANIZED and SAFE learning environment for all of our students and instructors.
** Friendly Reminder: All Classes, Services and Fees are Non-Refundable **
Student acknowledgement of the refund policy is completed on the Registration Form before submitting payment for classes.
Can't make it on time? Unexpected emergency? Traffic delays or accidents? No problem! We allow you to reschedule your class for FREE within 30 days.
We are located near downtown Los Angeles in the Fashion District at:
1200 Santee Street, Los Angeles, CA 90015, 11th Floor Suite #1120
Feel free to walk, take the train, bus, Uber, Lyft, get a ride or park wherever you would like.
We recommend that you get a ride to your class.
Our Designated Discounted Parking Deck is at:
1216 S. Santee Street, Los Angeles, CA 90015
All-Day Parking Cash Pay
(These prices are subject to change)
The parking deck is located on the SAME SIDE OF THE STREET and within walking distance of our building.
State that you are here to take the "LA Fire Card class" and ask for "Chuey", and they will give you the discounted rate.
*** PLEASE NOTE: IF YOU WANT TO ONLY PAY THE $10 DISCOUNTED RATE AT THE 1216 S. SANTEE LOT, THE PARKING ATTENDANTS MAY ASK YOU TO LEAVE THE KEYS TO YOUR CAR ON BUSY DAYS SO THEY CAN MOVE CARS IN AND OUT EFFICIENTLY. YOU WILL BE ASKED TO PARK ON THE TOP FLOOR WHICH IS THE 2ND LEVEL. THE 1ST FLOOR IS FOR MONTHLY MEMBERS WHO PAY $200 A MONTH. SATURDAYS AND SUNDAYS ARE VERY BUSY DAYS, BE PREPARED TO WAIT UP TO 15-20 MIN FOR YOUR CAR TO BE RETRIEVED AFTER CLASS.***
DRIVING, PARKING AND ARRIVAL TIPS:
LA traffic is unpredictable. There may be road blocks, construction, marathons, marches, parades, accidents, TV or movie filming, etc. occurring the same day as your class. To be on the safe side, generally DOUBLE THE TIME GPS estimates for your commute time to have a better chance of arriving to class on time.
Plan to BRING CASH to pay for parking. Parking is "pre-paid" (meaning you must pay for parking upon entering the parking deck).
Plan to arrive 60 minutes BEFORE YOUR CLASS START TIME to find parking, find the building, find the classroom, take the elevators, etc.
Be sure to read your confirmation and reminder emails sent to you upon class registration and 24 hours before your scheduled class. This is a requirement prior to entering the class.
The classroom doors open 5 minutes before the class time. If you arrive much earlier, you may want to sit in your car with something to keep you occupied. There is no seating area in the lobby or outside our classroom doors.
Plan to use the restroom before you leave your home, so you are not waiting for the instructor's restroom key before the classroom doors open.
The restroom on our floor is private and requires a key that will be provided to you once the classroom doors open 5 minutes prior to the start time. There are no public restrooms in our building.
TIPS FOR EVENING CLASS STUDENTS: You may park anywhere you like, including our discounted parking deck at 1216 S. Santee. The parking attendants will know you are coming for the class and will leave the gate open for you. We suggest (if possible) that you find street metered parking on Santee Street before your class. Parking is free at 6pm. So you will pay less money and be closer to your car when leaving the class. THE PARKING DECK CLOSES AT 7PM. YOU WILL NEED TO MOVE YOUR CAR AROUND 6:45PM SO THAT YOUR CAR IS NOT LOCKED IN OVERNIGHT.
We have a great working relationship with the parking manager at the 1216 S. Santee parking deck. However, we are two separate businesses. Please be kind. They have graciously given LA Fire Card students a discounted rate! We want to keep this relationship and discount for you. If you experience any issues with entering, exiting or with any of the parking attendants, please provide us with their name, physical description, the time and date you experienced the issue so we can address it with the parking manager immediately. We can only address issues that are made known to us, and we would like to do so promptly.
HOW TO FIND OUR BUILDING:
Our address is 1200 Santee Street, Los Angeles, CA 90015, 11th Floor, Suite #1120
We are near downtown Los Angeles in the Fashion District.
Our crossroads are Santee Street and E. 12th Street.
We are located on the southeast corner of Santee Street and E. 12th Street.
Our building is on Santee street between 12th Street and Pico Blvd. Closer to 12th Street.
Our building is a tall large white 12 story building.
FROM THE PARKING DECK AT 1216 S. SANTEE, take the elevator or stairs to the ground level.
Head toward 12th Street and Santee Street.
We are across the street from the restaurant on the corner.
There is a large yellow awning on the top of our building and says "1200 SANTEE" in gold lettering.
We are located on the 11th floor (take the elevator in the lobby to the 11th floor) in suite #1120.
The classroom door is the last door down the hallway on the RIGHT.
For everyone's safety, non-registered guests are not permitted in the classroom.
Feel free to bring snacks, breakfast, lunch or refreshments to enjoy during the class.
IN ORDER TO START AND END CLASS ON TIME:
DOORS OPEN 5 MINUTES BEFORE YOUR CLASS START TIME.
DOORS CLOSE AND LOCK 5 MINUTES AFTER YOUR CLASS START TIME.
FOR THE BEST EXPERIENCE, PLAN TO ARRIVE AT THE CLASSROOM DOOR WITHIN THE AFOREMENTIONED 10 MINUTE WINDOW.
IN ORDER TO NOT DELAY OR DISRUPT A CLASS IN PROGRESS, IF YOU ARRIVE AFTER THE 5 MINUTE GRACE PERIOD, YOU WILL NOT BE ALLOWED TO ENTER THE CLASS. IMPORTANT CONTENT STARTS IMMEDIATELY. STUDENTS ARRIVING AFTER THE 5 MINUTE GRACE PERIOD WILL NOT RECEIVE CERTIFICATION CARDS. YOU WILL NEED TO RESCHEDULE. ALL CLASSES ARE NON-REFUNDABLE. PLEASE CALL OR TEXT TO RESCHEDULE.
For your convenience, we have provided complete instructions on how to find our building and where to park so that you know what to expect prior to arriving. If you are unable to arrive to class on time we will be more than happy to reschedule you for free within 30 days of your original class date. Please call or text us to reschedule before or after your class.
Thank you for choosing LA Fire Card and we look forward to seeing you soon!